Returns & Refund Policy

At MatchID, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may return your order within 14 days of delivery.

To be eligible for a return, the item must be returned in its original condition and free from damage caused by misuse, improper application, or normal wear and tear.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your return is approved, a full refund will be issued to your original payment method.

Refunds are typically processed within a few business days, depending on your payment provider.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible. We will work quickly to resolve the issue and provide a replacement or refund where appropriate.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

How to Request a Return

To start a return, please contact us and include:

• Your order number
• Your name
• A brief description of the issue (if applicable)

Our team will provide further instructions for returning your order.

Contact Us

If you have any questions regarding returns or refunds, please contact our support team and we will be happy to assist you.